Booking Policy

Thank you for choosing Golden Skin! To ensure smooth booking and the best possible experience, please review our booking policy. Below, you will find key information regarding appointment scheduling, rescheduling, and cancellations.

Our goal is to provide each client with convenient booking options and professional service. By making an appointment, you agree to the terms of our booking policy.

 

1. Skin & Hair Consultations

1. A skin consultation costs €20, and a hair consultation costs €30.

2. The consultation fee will be deducted from the price of a full skincare set customized during the consultation or from the price of a treatment booked on the same day.

3. If no purchase or booking is made on the day of the consultation, the consultation fee is non-refundable.

2. Deposits for Appointment Bookings

1. A 20% deposit of the treatment price is required to confirm all treatment appointments.

2. A 50% deposit is required to confirm all skin and hair consultation appointments.
3. Deposits are refundable only if the appointment is cancelled or rescheduled more than seven days before the scheduled appointment. A20% deposit of the treatment price is required to confirm all treatment appointments.

4. If an appointment is cancelled or rescheduled 7 days or less before the scheduled appointment, the deposit is non-refundable.
5. For appointments booked within 7 days of the scheduled consultation or treatment, the deposit is non-refundable from the time of booking.

3. Payment Terms for Bookings

1. If a client books an appointment for the same day, they have 30 minutes to pay the deposit. If the deposit is not received, the booking will be canceled.

2. Clients who book appointments several days or weeks in advance have 48 hours to pay the deposit.

3. If the deposit is not paid within the required timeframe, the appointment will be released to other clients.

4. Clients who repeatedly cancel or reschedule at the last minute may be required to prepay for future appointments.

If you don’t pay the deposit, you are still welcome to attend your appointment if it’s available. However, if another client books the same time slot and secures it with a deposit before you do, the appointment will be theirs.

4. Who is Required to Pay a Deposit?

1. Deposits apply to everyone.

5. Late Arrivals & Appointment Cancellations

1. To ensure fairness to all clients, appointments may need to be rescheduled if you arrive more than 10 minutes late, and deposits may not be refunded.

2. If a client is repeatedly late, they may be required to prepay for future appointments.

6. Minimum Age of Clients

1. Laser treatments, cryotherapy, chemical peels and mesotherapy are only performed on clients over the age of 18.

2. Clients under 18 must be accompanied by a parent or legal guardian to sign the consent form.

3. If a minor arrives without a parent or guardian, the appointment will be canceled, and the deposit will not be refunded.

7. Hygiene & Treatment Preparation

1. Clients should arrive prepared for their treatment according to the guidelines provided.

2. For facial treatments and consultations, makeup should be removed before the appointment. If a client arrives with makeup, the therapist may refuse to proceed with the consultation, and the deposit will not be refunded.

3. Before laser treatments, the skin should not be exfoliated, freshly tanned or covered with self-tanner. If a client arrives with intense tanning or self-tanner, the therapist reserves the right to refuse treatment without a deposit refund, as it may affect the safety and effectiveness of the procedure.

8. Appointment Changes by the Salon

1. In rare cases (such as equipment failure or therapist illness), the salon may need to reschedule or cancel an appointment.

2. If this happens, clients will be informed as soon as possible, and their deposit will either be transferred to a new date or refunded upon request.

3. For your safety and to ensure the best possible treatment results, we reserve the right to reschedule or cancel your appointment at short notice if weather conditions are not suitable for treatment, including periods of high UV levels, intense sun exposure or other environmental factors that may affect the safety or effectiveness of the treatment.

4. We reserve the right to refuse treatment where a booking has been made for an area or procedure that is outside the treatments we offer. If treatment cannot be performed for this reason, the booking deposit will be non-refundable.

9. Final Terms

1. Booking an appointment means accepting this policy.

2. We reserve the right to update these terms at any time. The latest version will always be available at the salon and on the website.